Experienced Service Advisor

Star GMC•Quakertown, PA

16h

About The Position

Star GMC Cadillac is an award winning dealership, and our business is growing. Star GMC Cadillac of Quakertown is looking to add an Experienced Service Advisor to our rapidly growing team and give you the opportunity to work on one of the best made brands in our industry. We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program, and opportunities for career growth. If you are ready to join a growing team, Apply today!

Requirements

Previous automotive experience (2 years minimum).
Genuine interest in providing an exceptional customer experience.
Reliability, enthusiasm, friendliness and a positive "team-player" attitude.
A leader in service with verifiable CSI scores.
Excellent communication and interpersonal skills.
Strong work-ethic.
Ability to work in a fast-paced environment.
Valid driver's license and good driving record.

Responsibilities

Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
Greets customers in a timely, friendly manner and obtains vehicle information.
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Schedules and estimates of vehicle service and repairs.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares and helps customers understand repair orders showing time, cost, and labor estimates for service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.