Service Advisor

Hopkins Ford•Elgin, IL

13d

About The Position

Ron Hopkins Ford is looking for a qualified, motivated, and self-sufficient individual to join their team! If you are a self-starting professional ready to take your career to the next level, we have the opportunity you've been looking for. What We’re Looking For: We are looking for a dedicated Service Advisor to help grow our booming service department and provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace.

Requirements

Ability to work hard with limited supervision
Must be able to manage in a fast-paced work environment
Knowledge of automobiles
Positive attitude
High volume mentality
Pass pre employment background check and drug screen

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly reports all vehicle symptoms as described by the customer
Determine and recommend needed maintenance base on age, mileage and vehicle history
Prepare complete and accurate estimate of cost for labor and parts
Establish follow-up time
Monitor the progress of each vehicle throughout the day, updating customers frequently
Verify that final invoice reconciles with work performed on the repair order
Explain all completed work and charges to customers