Service Advisor

Preston Automotive Group • Randallstown, MD

33d • $60,000 - $100,000

About The Position

As a Service Advisor with the Preston Automotive Group, you'll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician's recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane. What to expect in this role: Review your appointments - some may be set by a BDC representative or dealership website. Greet and focus on customers when they arrive. Perform a vehicle walk-around and inspect every vehicle. Provide an estimate of the length of time the service visit will take. Follow up with customers on the status of their vehicle via their preferred communication platform. Advise customer of recommended maintenance or repair work needed to keep their vehicle safe. Communicate frequently with technicians and parts associates. Become an expert on product knowledge to assist with customer questions. Meet or exceed targeted sales goals. Follow up with customers post visit to ensure we met their expectations.

Requirements

• Ability to provide an exceptional customer experience
• Drive to achieve personal goals
• Attention to detail
• Communication and organizational skills
• Constant follow up before and after the service visit
• Valid driver's license and an acceptable, safe driving record
• High school diploma or equivalent

Responsibilities

• Review appointments
• Greet and focus on customers
• Perform vehicle walk-arounds
• Provide time estimates for service visits
• Follow up with customers on vehicle status
• Advise customers on maintenance and repair work
• Communicate with technicians and parts associates
• Become a product knowledge expert
• Meet or exceed sales goals
• Follow up with customers post visit

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 251-500 employees