Service Advisor

Lithia & Driveway•Tri-Cities, WA

21d•$70,000 - $100,000

About The Position

Helping satisfied customers drive away with a smile on their face is what we do - join a team focused on earning customers for life! We are searching for an EXPERIENCED, HIGH PERFORMING Automotive Service Writer to join our successful busy team. This is an opportunity at a dealership that has limitless opportunity for making a living with a profession you already know you LOVE! Start your journey with one of the LARGEST and most SUCCESSFUL publicly traded retail automotive groups in the nation! Amazing Additional Benefit with Us: Ask us about our Degrees@Work program! This is an amazing benefit to you and your family while working with us! This new program allows employees the opportunity to take courses or pursue degrees at NO COST. This includes tuition, books, and technology fees. Learn more here: https://www.strayer.edu/content/dam/strayer/partner/fca/dealer-tools/DAW_Brochure_Employee_FCA_v02.pdf

Requirements

2 years' Service Writing in dealership atmosphere-Preferred
High Performer REQUIRED
A team player who is focused on providing exemplary customer service.
Polished and professional
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
Team player that wants to join a growing team REQUIRED
Computer proficient
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Prior experience as an automotive technician a plus.
CDK Experience is a plus!

Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.