Service Advisor

Burlington VW • Burlington, NJ

17d

About The Position

Are you passionate about providing exceptional customer service and have a strong knowledge of automotive maintenance and repair? Burlington VW, a top dealership in the tri-state area, is looking for a skilled and customer-oriented Service Advisor to join our team. If you enjoy helping customers and have a knack for diagnosing vehicle issues, we'd love to hear from you!

Requirements

• Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Strong understanding of automotive maintenance and repair processes.
• Excellent communication and interpersonal skills.
• Ability to explain complex technical information to customers in a clear and concise manner.
• Proficient in using dealership management software and basic computer applications.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• A customer-focused attitude with a commitment to providing top-notch service.
• Valid driver's license and a clean driving record.
• High school diploma or equivalent required; additional technical training is a plus.

Responsibilities

• Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
• Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
• Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
• Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
• Keep customers informed throughout the service process, providing updates on the status of their vehicles.
• Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
• Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
• Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
• Maintain up-to-date knowledge of Kia vehicles, service procedures, and warranty policies.

Benefits

• Competitive wage structure.
• Comprehensive benefits package, including health insurance, retirement plans, and more.
• Ongoing training and opportunities for professional development.
• A supportive and positive work environment.
• Opportunities for career growth and advancement within the dealership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED