Service Advisor

Myers Auto Group•Brooksville, FL

About The Position

Chrysler Dodge Jeep Ram of Brooksville is looking for a customer-focused, experienced Service Advisor to join our team! The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to CDJR's published maintenance schedule and requirements.

Requirements

Must have great customer service, phone, and computer skills
Must have a valid driver's license and clean driving record
Must be able to pass pre-employment screening (background & drug test)

Nice To Haves

Previous automotive Service Advisor experience heavily preferred (CDK)

Responsibilities

Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.
Strictly follow CDJR’s warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction at or above specified goal(s) in service for district, regional and national scores
Comply with all federal, state, and local laws, and company policy, regarding the safeguarding all customer, company, and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast-paced work environment with limited supervision