Service Advisor

Cowboy Dodge Chrysler Jeep Ram•Cheyenne, WY

About The Position

Who We Are Cowboy Chrysler Dodge Jeep Ram is locally-owned and family operated, serving the Cheyenne area for over 40 years. Cost of living in Cheyenne is approximately half the cost of living in the Front Range. Not only do we have a commitment and passion for our customers, we invest just as much into our employees. With our high volume, we are expanding and need motivated, driven individuals to join our team! As a Service Advisor, you will own our customer’s experience in the service drive. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. This person will be the point of contact if there are any concerns on the drive or questions from the other advisors are not able to answer.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently