Service Advisor

Lynn Layton Ford•Decatur, AL

27d

About The Position

The responsibilities of a Service Advisor for Mobile Service Van and managing our Pick-up and Delivery Program - include greeting customers, listening to their needs, and scheduling appointment for Mobile Service Van and setting up and managing the pick-up and delivery of our customer vehicles. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Nice To Haves

Previous experience at a Ford dealership is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Managing the drivers for Pick-up and Delivery
Setting appointments for Mobile Van and follow through on all the Mobile Van appointments
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers