Service Advisor

Jim Shorkey Family Auto Group•Austintown, OH

11h

About The Position

Join the Jim Shorkey Auto Group Family as a Service Advisor – Austintown, OH! Are you passionate about delivering top-notch customer service and thrive in a fast-paced, team-oriented environment? Jim Shorkey Auto Group, a trusted name in the automotive industry across Pennsylvania, Ohio, and Georgia, is looking for a motivated and customer-centric Service Advisor with prior dealership experience to join our growing team in Austintown, OH. As a Service Advisor, you’ll be the friendly face and knowledgeable guide our customers rely on for a smooth and satisfying service experience. If you love cars and people, this is the perfect opportunity to accelerate your career! What You’ll Do: Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns. Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates. Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently. Keep customers informed throughout the service process, addressing questions and concerns with care. Build lasting relationships that turn first-time visitors into lifelong customers. Work closely with our skilled technicians to ensure timely, high-quality repairs. Uphold dealership standards and ensure every customer leaves with a smile. What We Offer: Competitive pay and a comprehensive benefits package Career advancement opportunities in a growing company A supportive, team-first culture where your contributions are valued The chance to be part of a winning, customer-focused team And so much more!

Requirements

Previous experience working in an automotive dealership service department is required
Exceptional communication and customer service skills
Strong organizational and multitasking abilities
Comfort with computers and service software
A valid driver’s license and clean driving record
Ability to pass a background check and drug screening

Responsibilities

Welcome customers with professionalism and enthusiasm, listening carefully to their vehicle concerns.
Clearly explain service options and maintenance recommendations, providing transparent and accurate estimates.
Use our cutting-edge service management system to schedule appointments and manage vehicle information efficiently.
Keep customers informed throughout the service process, addressing questions and concerns with care.
Build lasting relationships that turn first-time visitors into lifelong customers.
Work closely with our skilled technicians to ensure timely, high-quality repairs.
Uphold dealership standards and ensure every customer leaves with a smile.