Day Shift Service Advisor

Lucky's Truck & Trailer Sales•Henrietta, NY

9h•Onsite

About The Position

Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a Service Advisor at our Henrietta, NY location. With over 400 employees across 10 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.

Requirements

Excellent interpersonal and communication abilities.
Microsoft Proficiency.
Driven and collaborative.
Team player.

Nice To Haves

Experience with CDK and Decisiv preferred.
Diesel Repair Knowledge preferred.

Responsibilities

Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
Regularly communicate and report to the Service Manager.
Provide excellent customer service to our clients.
Help maintain Peterbilt’s Platinum Service Center status.
Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
Meet with customers and determine their needs for repair and/or service of their vehicle issues.
Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.