Day Shift Service Advisor

Lucky's Truck & Trailer SalesHenrietta, NY
9hOnsite

About The Position

Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a Service Advisor at our Henrietta, NY location. With over 400 employees across 10 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.

Requirements

  • Excellent interpersonal and communication abilities.
  • Microsoft Proficiency.
  • Driven and collaborative.
  • Team player.

Nice To Haves

  • Experience with CDK and Decisiv preferred.
  • Diesel Repair Knowledge preferred.

Responsibilities

  • Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
  • Regularly communicate and report to the Service Manager.
  • Provide excellent customer service to our clients.
  • Help maintain Peterbilt’s Platinum Service Center status.
  • Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
  • Meet with customers and determine their needs for repair and/or service of their vehicle issues.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.

Benefits

  • Competitive Wages
  • Health, dental and vision insurance
  • Short and Long Term Disability
  • 401(k)
  • Health Savings Account (HSA)
  • Paid Time Off
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