Service Advisor

O'Meara Ford • Northglenn, CO

1d

About The Position

Ford Mobile Service & Recall Advisor Role Summary The Ford Mobile Service & Recall Advisor is responsible for managing Ford recall campaigns and mobile service appointments by proactively contacting customers, scheduling repairs, and ensuring full compliance with Ford Motor Company recall and documentation standards. This role directly supports Ford Pro, customer safety, CSI, and retention by making recall completion convenient and efficient.

Requirements

• Automotive service advising, BDC, or recall coordination experience preferred
• High-volume outbound call experience
• Familiarity with Ford systems (OASIS, FMCDealer, Dealertrack) preferred
• Strong communication and objection-handling skills
• Highly organized and process-oriented
• Comfortable working in a fast-paced, performance-driven environment

Nice To Haves

• Ford dealership experience
• Ford recall or warranty processing knowledge
• Mobile service operations or route scheduling
• Ford Pro or fleet service exposure

Responsibilities

• Proactively contact Ford customers with open safety recalls, CSPs, and FSA campaigns
• Schedule Ford Mobile Service appointments based on technician routes and daily capacity
• Verify VIN eligibility using OASIS and Ford recall systems
• Confirm parts availability prior to scheduling to avoid failed visits
• Clearly explain safety implications, recall urgency, and mobile service benefits
• Coordinate daily schedules with Mobile Service Technicians and Service Managers
• Create and manage accurate Repair Orders in DMS
• Ensure proper recall documentation for Ford warranty reimbursement
• Track and report recall performance and completion rates
• Handle inbound calls, texts, and digital leads related to Ford recalls and mobile service
• Follow Ford brand standards and customer experience guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed