Service Advisor

James Hodge Auto Group•Muskogee, OK

17h•Onsite

About The Position

The Hodge Auto Group, a family-owned automotive legacy since 1969 with multiple thriving dealerships across Oklahoma, is seeking a Service Advisor. This role requires an expert in customer service who can greet guests, schedule appointments, and act as a liaison between customers and service technicians. The ideal candidate will make customers feel welcome and confident that their needs are being met, contributing to a fulfilling and rewarding career in the automotive industry within a cultivating, dynamic work environment.

Requirements

expert in the art and science of customer service
able to greet guests, schedule appointments and act as a liaison between customers and service techs
make customers feel welcome and confident that their needs are being met

Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards