Service Advisor

Gilroy Auto Outlet Inc • Corte Madera, CA

2h • Onsite

About The Position

Since 1986, Marin Acura has been a cornerstone of the community, building a reputation on precision, trust, and a passion for the road. They are seeking a brand ambassador to join their tight-knit service family and continue their legacy of world-class automotive care. As a Service Advisor, you will be the face of the service department, acting as the bridge between high-performing technicians and valued guests, with the goal of transforming standard service appointments into exceptional experiences.

Requirements

• Proficiency with Reynolds and Reynolds DMS and Google Workspace (Drive, Sheets, Meet).
• Ability to communicate with clarity and empathy to anyone—from a seasoned mechanic to a first-time car owner.
• Thrive in a fast-paced environment where managing multiple projects and hitting deadlines is the norm.
• A high school diploma (or equivalent).
• A valid Driver’s License.
• A strong understanding of automotive technology.
• Ethical, adaptable, and consistently punctual mindset.

Responsibilities

• Greet customers with professionalism and energy, setting the tone for their visit.
• Translate "car talk" into clear, actionable advice for customers, helping them understand their vehicle’s needs and warranty options.
• Work closely with master technicians to provide accurate repair timelines and cost-effective alternatives.
• Manage the dealership’s workflow, schedule appointments, and oversee the lifecycle of a vehicle’s stay—from drop-off to the final "thank you."
• Foster long-term trust by keeping customers informed with proactive calls and transparent updates.

Benefits

• We believe in continuous learning and pursuing new technical skills.
• We promote a diverse, inclusive, and harassment-free environment where every voice is respected.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees