Service Advisor (Part-Time)

CSM CompaniesMenomonie, WI
37dOnsite

About The Position

Wisconsin Kenworth in Menomonie is seeking a customer service focused individual to take on the part-time Service Advisor role! Excellent starting wage and comprehensive benefits offered. We are a successful and growing dealer group with locations in over four states that is looking to add another valuable member to our high performing team! Flexible part-time schedule with approximately 20 - 25 hours per week. Schedule would consist of 4:00 PM - 8:00 PM Monday - Friday with an occasional Saturday shift from 7:00 AM - Noon

Requirements

  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 10 hours per day as required
  • Ability to sell service work
  • Ability to work with customers in a variety of situations
  • Good writing and communication skills
  • Sufficient computer skills
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs. on a regular basis

Responsibilities

  • Create a positive initial contact with service customers
  • Ensure that all service phone calls are handled professionally and expediently
  • Work closely with shop foremen to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures
  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer's service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain complete knowledge of OEM and vendor warranties
  • Close repair orders

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What This Job Offers

Job Type

Part-time

Career Level

Entry Level

Industry

Merchant Wholesalers, Durable Goods

Education Level

No Education Listed

Number of Employees

1,001-5,000 employees

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