Service Advisor - Ford Dealership

Tenvoorde Ford•Saint Cloud, MN

About The Position

What Employees Love about Tenvoorde Ford Daily/Weekly engagement with ownership/management team – we take every opportunity to listen and make our teams feel valued. This is where our best ideas come from. Upward mobility – Tenvoorde Ford is growing, and other positions are needed as we continue to grow as a company. Positive, family-oriented culture where great careers are born – Employees are proud to work at Tenvoorde Ford, great work-life balance, benefits and knowing your contributions make the difference. The Tenvoorde Family is seeking an amazing Service Advisor! Have you been told you’re outgoing, energetic, a positive person, a great communicator are reliable and great with people? Are you looking for a job or career that offers stability, growth opportunity and a better work-life mix? If so, we are looking for someone just like you! Due to the growth of our company and the need to better serve our customers, we are looking for you!

Requirements

Must be a “team player”
Must be reliable
High level of detail, organization and accuracy
Ability to identify, learn & work within specific service processes
Effective listening & communication skills when speaking with coworkers or guests.
Exceptional ability to learn and grow
Amazing work ethic
Ability to learn from veteran staff
Outstanding ability to work with a team and take direction
Ability and willingness to adopt modern technology
Strong written and verbal communication skills
Proficiency in use of basic computer and phone systems
Ability to bend, move, lift and physically perform duties in the scope of this position.
Organized and friendly personality
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Work with Foreman to ensure work is being completed on time.
Introduce customers to the Vehicle Report Card and confidently review services and recommendations from the multi point inspection
Monday - Friday 7:00am – 5:00pm