Service Advisor - Aventura

Richemont • Aventura, FL

10d • $20 - $27 • Onsite

About The Position

As an ambassador of client service and communication for the Maison, he/she is responsible for providing advice and technical explanations and responses to clients as it pertains to the servicing of merchandise. He/she will provide after-sales service resolutions/solutions that meet and/or exceed clients’ expectations, to ensure the highest level of client experience.

Requirements

• College degree preferred.
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements and Jewelry preferred.
• Must be available to work retail hours including weekends.
• Ability to work in a fast-paced retail store environment.
• Computer and internet Savvy.
• MS Office experience required, SAP knowledge preferred.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

Nice To Haves

• Additional language skills (Mandarin, Portuguese, Russian) are a plus.

Responsibilities

• Responsible for delivering a warm and gracious welcome with each client while exhibiting Maison values and exceeding client experience expectations
• Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
• Must understand the client’s needs and identify and discuss appropriate solutions
• Ability to communicate and respond to client's inquiry based on strong knowledge of technical explanations of service
• Possess a strong understanding of Cartier Service Policies with the ability to execute/implement these policies to provide a Maison appropriate client experience
• Ability to perform basic product services - strap changes, bracelet sizing (non-gold,) steam cleaning and cord changes.
• Uphold the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements.
• Apply client experience guidelines and technical expertise to share recommendations with client about service and product sales (straps, links)
• Ability to partner with Boutique colleagues on sales (accessories, watches and jewelry)
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.).
• Must partner and assist with Boutique daily set up and break down for opening/closing
• Assist with Boutique projects as needed (inventory, organization, restocking of suppliess)
• Assist in the merchandising and overall daily maintenance of the cases (i.e. maintain proper visual standards, product maintenance and understock organization)

Benefits

• We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level