Service Advisor, SVT Service Department - Anaheim, CA
About The Position
At SVT Fleet Solutions, we’re a dedicated team focused on providing top-tier fleet management services - from preventative maintenance and compliance to customized fleet management solutions and support. We partner with clients across industries to ensure their vehicles stay safe, efficient, and road-ready, while delivering reliable, high-quality service that businesses can count on. What's in it for You: SVT Fleet Solutions is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join SVT, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! What You’ll Do: The Service Advisor greets customers and communicates daily with customers on status of trucks. The Service Advisor also generates service and repair orders by ascertaining service requests and performance problems; verifies warranty and service contract coverage; inspects vehicles, writes repair orders and daily maintains customer rapport and records. The Service Advisor also reviews jobs when they are complete and closes jobs.
Requirements
- Proven technical expertise
- Knowledge of trucks and parts
- Excellent customer service skills
- Excellent communication skills
- Excellent problem-solving skills
- Strong organizational skills
- Excellent time management skills
- Able to work in fast-paced environment
- Work well with internal and external customers
- Must be able to pass a post-offer drug screen, physical and background check.
Responsibilities
- Greets customers upon arriving in maintenance area
- Ascertains vehicle problems and services by listening to customer’s description of symptoms
- Clarifies description of problems
- Conducts inspections
- Proactively checks for recalls
- Submits documentation for warranty repair orders
- Retrieves mileage and vin numbers from vehicle
- Checks vehicle maintenance records
- Examines service schedules
- Maintains customer rapport by providing explanation of estimates and daily updates
- Calls customer when job is complete and truck is ready for pick up
- Establishes good customer relations by providing estimates and timelines
- Administrative duties on per-need basis
- Verifies warranty and service contract coverage by examining records and papers
- Explains provisions and exclusions
- Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
- Obtains approval signatures
- Enters RO into service database system and sends to Estimator and Dispatcher
- Monitors repair work to ensure vehicle will be ready when promised
- Prints warranty
- Prints repair orders
- Issues sublet purchase order numbers
- Reviews jobs when completed
- Collects payment from jobs
- Closes jobs
Benefits
- 401k + match
- Health, Dental & Vision Insurance + HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
