Service Advisor

HoneyCar - Roanoke•Roanoke, VA

10h•$50,000 - $100,000•Onsite

About The Position

HoneyCar Roanoke is seeking a customer-focused and driven Service Advisor to join their service team. As a Service Advisor, you are the primary point of contact between the customer and the service department. You will guide customers through the entire service experience—from check-in to vehicle delivery—while ensuring clear communication, accurate documentation, and a high level of customer satisfaction. This is a fast-paced, performance-driven role where your ability to communicate, organize, and build trust directly impacts both customer experience and department success.

Requirements

Previous customer service experience required
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Organized with strong attention to detail
Customer-first mindset with problem-solving ability
Basic computer skills and ability to learn dealership systems
Valid driver’s license required

Nice To Haves

Automotive service advisor experience preferred but not required

Responsibilities

Greet customers promptly and provide a professional, friendly service experience
Listen to customer concerns and accurately document vehicle issues
Write and manage repair orders with attention to detail
Clearly explain recommended services, timelines, and pricing
Communicate with technicians to monitor vehicle progress
Provide timely updates to customers throughout the service process
Upsell maintenance and recommended services ethically and effectively
Ensure all documentation is complete and accurate
Follow up with customers after service to ensure satisfaction
Maintain strong communication with service team and management