Service Advisor

Nucar Northern New England•St. Albans Town, VT

12d

About The Position

DCD Automotive/Nucar Automall of St. Albans, is currently looking to add a Service Advisor to our busy team! As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required vehicle services and requirements. Your duties will include: Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings and communicating them to the technicians, providing estimates to the consumer, and finalizing invoices. Streamline workflow in the automotive repair departments. Maintaining and following safety program. Performing other duties and functions as directed by management. You must hold the following credentials/experience: Reliable, motivated, and driven to deliver quality workmanship and a superior customer experience. Continuously looking to learn and use new skills. Value a strong team-based workplace. Flexible, patient, and calm when working in a fast-paced environment. Focused on meeting goals and targets. To succeed in this job, the following experiences and skills are required: Excellent customer service and time management skills. Ability to work extended hours and weekends when required. 1 to 2 years of retail Customer Relations and or Customer Service. Strong attention to detail. Strong interpersonal skills with the ability to build a team and work as a team. Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset. Ability to work well under pressure in a fast-paced, ever-changing high-volume environment. All sides of the business (Advisors, Sales, and Technicians) are equally important which can lead to bigger opportunities! Education and/or Experience: High School Diploma or equivalent required Extensive knowledge of the automotive industry and parts required 1+ years of Previous service or advising experience Great benefits include: Competitive Pay Medical, Dental, and Vision Insurance Short and long-term disability Company-paid Life Insurance We even offer Pet Insurance! 401k with company contribution Schedule for work-life balance Paid Vacation, Personal, and Holidays Customer and Recruitment Referral Bonus Programs Career Advancement Opportunities Employee discounts on sales, parts, and service We are excited about meeting you! Nucar Automall of St. Albans is an Equal Opportunity Employer, which operates in safe, drug-free facilities.

Requirements

Reliable, motivated, and driven to deliver quality workmanship and a superior customer experience
Continuously looking to learn and use new skills
Value a strong team-based workplace
Flexible, patient, and calm when working in a fast-paced environment
Focused on meeting goals and targets
Excellent customer service and time management skills
Ability to work extended hours and weekends when required
1 to 2 years of retail Customer Relations and or Customer Service
Strong attention to detail
Strong interpersonal skills with the ability to build a team and work as a team
Ability to work well under pressure in a fast-paced, ever-changing high-volume environment
High School Diploma or equivalent required
Extensive knowledge of the automotive industry and parts required
1+ years of Previous service or advising experience

Nice To Haves

Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset

Responsibilities

Greeting and communicating with customers on all aspects of repair, such as creating work orders
Arranging bookings and communicating them to the technicians
Providing estimates to the consumer
Finalizing invoices
Streamline workflow in the automotive repair departments
Maintaining and following safety program
Performing other duties and functions as directed by management