Service Advisor

Jim Taylor Ford Lincoln • Ruston, LA

1d • Onsite

About The Position

Jim Taylor Auto Group is seeking a full-time Service Advisor to join their team. The role focuses on delivering an outstanding customer experience while maintaining an organized, efficient, and professional service process. The ideal candidate will be confident with people, possess strong communication skills, remain calm under pressure, and be motivated to succeed. This position involves building trust, solving problems, and helping customers understand their vehicle needs. The company emphasizes core values such as Dedication, Responsibility, Initiative, Value, and Empathy.

Requirements

• 2+ years of customer service experience
• High school diploma or equivalent
• Excellent Customer Service
• Basic computer competencies
• Valid driver’s license and clean driving record
• Strong communication and relationship-building skills
• Confidence in presenting recommendations in a professional manner
• Attention to detail and strong follow-through
• Team-oriented attitude with a strong work ethic
• Professionalism, urgency, and a customer-first mindset

Nice To Haves

• Automotive or sales experience preferred

Responsibilities

• Greet customers promptly and professionally
• Listen to customer concerns and help determine service needs
• Prepare and manage repair orders, estimates, and approvals
• Communicate service recommendations, timelines, and updates clearly
• Coordinate with technicians and service team to ensure smooth workflow
• Follow up with customers to ensure satisfaction
• Maintain accurate records and support high customer service standards

Benefits

• Medical, Dental, and Vision Insurance
• Disability & Life Insurance
• 401(k) Retirement Plan
• Paid Vacation and 5 Paid Holidays
• Free Medical Clinic Access
• Free Mental & Physical Therapy Services
• Free Access to a Nutritionist
• Employee Discount Program
• Ongoing Training & Career Development Opportunities
• Employee Referral Bonuses
• Fun Employee Appreciation Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED