Service Advisor

MobilityWorks • Allentown, PA

29d

About The Position

As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:

Requirements

• High school diploma or GED is required.
• 2-3 years of experience in automotive repair management.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Build and maintain the service scheduler daily, handling customer pay and warranty work.
• Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.
• Collaborate with the Service Manager to establish and follow shop workflow for pre- and post-production work.
• Communicate daily appointments and necessary hours to fill the scheduler in Salesforce.
• Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information.
• Receive sublet and inventory parts in accordance with procedures, properly tagging them for inventory bins.
• Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible.
• Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair.
• Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed.

What This Job Offers

• Job Type: Full-time
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees