Service Advisor

Max Motors Dealerships • Richmond, MO

1d • Onsite

About The Position

We are seeking a motivated and customer-oriented individual to join our team at Max Motors Dealerships. In this position, you will play a crucial role in ensuring customer satisfaction and smooth operations in our service department.

Requirements

• Proven experience in a customer service role, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic understanding of automotive systems and repairs is advantageous.
• Proficient in using computer systems and software for scheduling and record-keeping.

Nice To Haves

• Knowledge of dealership service processes and customer service best practices.
• Experience with automotive service software.
• Certification in customer service training or related fields.

Responsibilities

• Act as the primary point of contact for customers regarding service needs.
• Assess customer service requests and provide accurate information on services and repairs.
• Schedule service appointments and coordinate with technicians for timely delivery.
• Maintain detailed records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and address any concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees