Service Advisor

JX Truck Center•Indianapolis, IN

About The Position

About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Tuesday - Friday 7:00am - 4:00pm and Saturday 6:30am - 3:30pm Job Purpose: The Service Advisor liaises between customers and technicians, ensuring superior customer service and efficient repair scheduling. They prepare and bill repair orders, assign work, and manage customer communication. The role prioritizes honoring commitments, fostering positive customer experiences, and continuous learning.

Requirements

High school diploma or equivalent.
Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
Valid driver's license required; CDL required, or ability to obtain.
Priority setting skills
Customer service skills
Technical skills/knowledge
Dependable and reliable attendance required.

Nice To Haves

Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.

Responsibilities

Process all shop repair orders by scheduling & assigning work to shop Associates.
Document and diagnose necessary repairs by taking photographs.
Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts.
Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
Monitor job schedules to ensure timeliness of repairs and job pricing.
Maintain inventory of parts, paint, and materials necessary for repair functions.
Continuously seek ways to improve processes and efficiencies within the shop.
Complete invoicing and collecting procedures in a timely manner.
Perform all other duties as assigned to support the overall success of the shop.
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.