Service Advisor - Monday - Friday

St. Louis•Glendale, MO

About The Position

Now Hiring: Automotive Service Advisor – Join Our Winning Team! Glendale Chrysler Jeep Dodge Ram is searching for a top-performing Service Advisor to join our high-performing Service Team. We are looking for motivated individuals with a passion for exceptional customer service and a commitment to providing the best service experience in the industry. Why Join Us? Competitive Pay Plan – Earn based on performance and customer satisfaction Full-Time Union Position (Automotive Lodge Local 777) 100% Employer-Paid Health, Dental, and Vision Insurance for You and Your Family Company-Paid Pension Contributions Optional 401(k) Through Machinists 777 Union Paid Holidays, Vacation, and Personal Days Manufacturer-Paid FCA Training to Advance Your Career What You’ll Do: The Service Advisor is the bridge between our customers and technicians, ensuring a seamless and satisfying service experience. Ready to Take Your Career to the Next Level? If you are an experienced Service Advisor looking for a rewarding, high-growth opportunity with industry-leading benefits , apply today and become part of our award-winning team! For more than 50 years, we have been a trusted part of the St. Louis community . As one of the top volume dealerships in Missouri , we lead the way in customer satisfaction and service excellence . We offer long-term career stability, ongoing training, and a work environment where you can grow and thrive.

Requirements

Two to five years of experience as a Service Advisor preferred
Strong customer service skills and ability to build long-term relationships
Strong organizational and communication skills
Valid driver’s license required
Must pass pre-employment drug test, background check, and driving record screening

Nice To Haves

Experience maintaining high customer satisfaction scores (FCA Customer Experience Survey a plus)
Experience with DealerTrack or FCA Warranty systems is a plus

Responsibilities

Building and maintaining strong relationships with customers
Greeting and consulting customers on service needs in a professional manner
Conducting thorough vehicle walk-around inspections to identify and document concerns
Advising customers on recommended services and upselling when appropriate
Providing accurate time and cost estimates for repairs and maintenance
Keeping customers informed about their vehicle’s service progress and any changes
Managing live service calls and ensuring customer inquiries are handled promptly
Reviewing completed services to ensure quality work before delivering the vehicle to the customer
Processing warranty repairs according to manufacturer guidelines
Ensuring compliance with state and federal automotive repair laws