Service Advisor for Gill Auto Group Madera

Gill Automotive Group•Madera, CA

14h

About The Position

Gill Auto Group Madera is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment. We are offering an opportunity for a rewarding career! We offer: Highly competitive compensation Paid training and development Medical, Vision and Dental Benefits 401(k) with company match Employee appreciation lunches Employee bonus for referrals Employee discounts Excellent culture Room for growth

Requirements

Proven record of achieving exceptional Customer Satisfaction
Previous customer service experience
Highly skilled in multi-tasking and personal organization
Above average energy level
A desire for a long term career with a growing organization
Personal and professional integrity

Nice To Haves

Spanish Speaking a Plus!

Responsibilities

Greet customers promptly in a friendly manner
Obtain customer and vehicle information
Provide excellent customer service to all customers
Clearly document all vehicle symptoms as described by the customer
Review all current and future vehicle service needs & recommendations with every customer
Establish follow up time
Monitor the progress of each vehicle throughout the day, and updating customers frequently
Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements.
Explain all completed work and charges to customers