Service Advisor

Lithia & DrivewayFontana, CA
15d$17

About The Position

Dealership: L0462 Rock Honda Rock Honda of Fontana Now Hiring: Experienced Service Advisor. Honda experience is strongly preferred! Lithia & Driveway (NYSE: LAD), a Fortune 150 Company (#124 - 2025), is the #1 Automotive Group in the country with over 330+ dealerships nationwide! As an Experienced Honda Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Requirements

  • Previous Service Advisor experience, preferred.
  • A team player who is focused on providing exemplary customer service.
  • Basic mechanical understanding of an automobile.
  • High School graduate or equivalent, 18 years or older required.

Nice To Haves

  • Prior experience as an automotive technician a plus.
  • Honda experience is strongly preferred!

Responsibilities

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
  • Communicate additional repair and service needs to the customer based on vehicle inspection.
  • Administer the manufacturer warranty for qualifying vehicle repairs.
  • Keeping customer informed of service specials, completion times and service expenses.

Benefits

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Lithia Learning Center
  • Vehicle Purchase Discounts
  • Wellness Programs
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