Service Advisor

Lithia & Driveway•Fontana, CA

15d•$17

About The Position

Dealership: L0462 Rock Honda Rock Honda of Fontana Now Hiring: Experienced Service Advisor. Honda experience is strongly preferred! Lithia & Driveway (NYSE: LAD), a Fortune 150 Company (#124 - 2025), is the #1 Automotive Group in the country with over 330+ dealerships nationwide! As an Experienced Honda Service Advisor, you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

Requirements

Previous Service Advisor experience, preferred.
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
High School graduate or equivalent, 18 years or older required.

Nice To Haves

Prior experience as an automotive technician a plus.
Honda experience is strongly preferred!

Responsibilities

Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.