Service Advisor/McLaren San Francisco

Price Cars PA, LLC.•Palo Alto, CA

just now

About The Position

Duties and Responsibilities: Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records. Responsible for understanding and complying with manufactures policies and procedures. Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations. Greets customers and directs them to available technicians. Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs. Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers. Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the Dealership's workflow and schedule. Calls customers to advise them about service changes or car pick-up times. Maintains positive customer relationships to ensure repeat business. Ensures all details on services rendered and costs are related to customers and processes their payments. Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed. Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Requirements

Prior experience in a automotive service departments customer-oriented environment
Must be capable of working in a fast-paced dynamic environment
Must be able to pass background check
Must have good driving record
Must have Class A (CDL) drivers’ license
Must have basic knowledge of cars and maintenance
Must be willing to learn and expand knowledge
Must be able to lift, bend over, and stand
Must be to carry, push, pull 50 lbs
Must be able to work in an outside environment
Must be able to drive vehicles both small and big
May have to work in a noisy environment and in inclement weather conditions

Responsibilities

Understanding and complying with California Labor Code and all wage and hour laws
Understanding and complying with manufactures policies and procedures
Complying with all state and federal laws
Greeting customers and directing them to available technicians
Consulting with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs
Using knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers
Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
Managing and overseeing the Dealership's workflow and schedule
Calling customers to advise them about service changes or car pick-up times
Maintaining positive customer relationships to ensure repeat business
Ensuring all details on services rendered and costs are related to customers and processes their payments
Serving as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed
Knowing and practicing the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual