Service Advisor (VW)

Schumacher Auto Group Inc•West Palm Beach, FL

About The Position

The Service Advisor - GM Experience a Must- oversees the day-to-day operations and flow of the Service Drive, promptly greet customers, and assist them with any questions or concerns with their scheduled maintenance, mechanical or factory warranty. The Service Advisor serves as a liaison between our Customers and Technicians, swiftly resolving questions and any matters that may occur.

Requirements

High school diploma or general education degree (GED).
At least 6 months of experience as a Service Advisor/Writer at dealership required.
Customer Service experience preferred.
A solid track record of performance and strong CSI scores. Prefer CDK experience but will train the right candidate.
Previous sales/negotiation experience a plus.
Excellent organizational and time management skills with the ability to follow-through.
Self-motivated with a strong desire to succeed.
Professional appearance and good work ethics.
Must be able to clearly address customer queries or concerns.
Able to handle minor customer complaints and maintain high customer satisfaction standards.
Valid Florida Driver’s License.
All applicants must pass pre-employment testing to qualify for employment.
Pre-Employment testing includes a successful background check and drug testing.

Responsibilities

Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
Prepares a repair order showing time, cost, and labor estimates for service.
Writes a brief description of the customer’s concern on the repair order to help their technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes “promised time.” Checks with dispatcher, if necessary.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Excellent customer service skills.
Additional duties as assigned by management

Benefits

Brand Icon Company in business for over “52 years."
Comprehensive Health Benefits Program to include - Low rates for high and low-deductible medical plans with United Health Care a nationwide carrier; Met Life Dental Insurance; Met Life Vision Insurance
Free Basic Life Insurance
Supplemental Insurance (STD/LTD, Life Insurance, Legal Consultative Services, Health Savings Account)
Employee Assistance Program (Consulting Services, Work/Life Balance Support)
401K Savings and Retirement plan with company match
Paid Time Off to include vacation time, sick time, major holidays, bereavement leave
Family Fund, a company contribution to support employees with medical hardships
Degrees at Work Program; earn your bachelor’s or master’s degree along with books for FREE at our Delray location
Discounts to our employees on vehicles, service, and parts
Training resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.