Service Advisor - Lexus of Marin

Sonic Automotive • San Rafael, CA

7d • $80,000 - $144,000

About The Position

As a Service Advisor , you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Requirements

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Nice To Haves

• At least 2+ years of Advisor experience within a dealership group.
• Lexus/Toyota brand a plus.
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.
• Ability to upsell products/present sales information for clients to make a decision.
• Excellent customer service and communication experience.
• ASE certification preferred.
• Sales experience preferred.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Benefits

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees