Service Advisor

Shults Ford Wheeling•Triadelphia, WV

25d

About The Position

Service Advisor – Join the Leading Team at RICHARD BAZZY'S SHULTS FORD WHEELING! Are you passionate about customer service, driven by success, and eager to thrive in the automotive industry? Richard Bazzy's Shults Ford Wheeling is seeking enthusiastic Service Advisors to join our dynamic, fast-paced service team. This is your chance to enjoy professional growth, financial rewards, and a positive, customer-focused work environment. Why Choose Shults Ford? We value our employees and strive to provide a supportive and rewarding workplace where you can excel. Here's what we offer: Comprehensive Benefits: Competitive compensation and incentive opportunities 401(k) retirement plan with company contributions Full benefits package: Medical, Dental, and Vision Life insurance coverage Professional Development: Paid ongoing training and professional certifications Clear advancement opportunities within our growing dealership Team & Community Engagement: A welcoming, team-oriented culture Active involvement in community outreach and events State-of-the-Art Facilities: Modern work environment equipped with the latest technology and resources Your Role as a Service Advisor: As the primary point of contact between customers and our service team, you'll ensure each customer has a positive, seamless experience from start to finish.

Requirements

Friendly, professional demeanor with excellent interpersonal skills
Strong communication and active listening abilities
Proven capability in customer service and/or sales roles
Effective time management and multitasking skills
Professional appearance consistent with dealership standards
Valid driver’s license with a clean driving record

Nice To Haves

Prior experience in automotive service or sales roles
Demonstrated leadership and team management capabilities

Responsibilities

Warmly greet customers, identifying their automotive service needs efficiently and courteously.
Clearly communicate recommended services and repairs, providing accurate estimates to maintain transparency and trust.
Manage customer inquiries, addressing vehicle questions, warranty information, and repair timelines professionally.
Maintain high customer satisfaction scores by delivering superior service consistently.
Collect comprehensive information during customer consultations for precise diagnostics and efficient service scheduling.
Coordinate effectively with appointment coordinators and technicians to optimize workflow.
Foster strong relationships within our dealership and with factory representatives to encourage teamwork and high standards.
Ensure timely and professional customer communication via phone, email, and in person.