Service Advisor

Bretz RV & Marine • Billings, MT

3d • $100,000

About The Position

Are you passionate about the outdoors? We need an outstanding communicator with a strong work ethic —someone who is just as comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service technicians. Successful candidates will have excellent follow-through skills and a sharp eye for detail .

Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, kneeling, and reaching to inspect RV units.
• Occasional lifting and carrying up to 25 lbs.
• Comfortable working in an outdoor environment when needed.
• Ability to climb stairs or ladders to access RV rooftops.
• Clear and effective verbal communication with customers and technicians.
• A high school diploma or equivalent is required.

Nice To Haves

• Previous Service Advisor experience preferred but not required.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to technicians.
• Upsell recommended/additional services using low-pressure, high-integrity methods .
• Provide accurate estimates of repair and maintenance costs.
• Follow dealership policy on customer vehicle care and operation .
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties .
• Inspect repair quality and ensure all work is completed.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and costs with customers.
• Handle customer concerns and complaints .
• Keep the Service Manager informed of all issues or potential problems.
• Maintain Customer Satisfaction Index (CSI) scores per dealership standards.

Benefits

• Excellent earning potential and advancement opportunities
• Medical benefits package with multiple plan options to choose from including vision and dental
• 401(k) retirement plan with employer match
• On-site employee daycare
• Holiday pay and vacation time
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED