Service Advisor - Truck Care

Love's Travel Stops & Country Stores

10h•Onsite

About The Position

Service Advisors at Love's drive sales success in Truck Care facilities through salesmanship, leadership, and customer service. They are key members of management, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager. The role involves being the primary contact between customers and the sales department, focusing on customer orientation. Love's is a family-owned and operated business headquartered in Oklahoma City, founded in 1964, with nearly 40,000 team members. Their core business includes travel stops, products, and services for professional drivers, fleets, traveling public, RVers, alternative energy, and wholesale fuel customers. The company is known for giving back to communities and fostering an inclusive workplace.

Requirements

Valid driver's license with clean safety record
Pass drug screening and medical exam as per regulations
Excellent communication and interpersonal skills with a customer satisfaction focus
Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment
Strong organizational and multitasking abilities with attention to detail
Effective teamwork skills

Nice To Haves

6 months in customer service or sales preferred

Responsibilities

Maintain a safe and clean facility.
Greet customers, address vehicle service needs, and document issues.
Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
Keep customers updated on vehicle status and provide comprehensive explanations of completed work.
Handle customer complaints and resolve concerns.