Service Advisor

VANGUARD TRUCK CENTERS LLC•Savannah, GA

23h•Onsite

About The Position

Vanguard Truck Centers is seeking a Service Advisor for their Savannah - Garden City, GA location. The company is growing and profitable, investing in its employees and recognizing them as their greatest assets. They are looking for driven, positive, team-oriented individuals with a desire for success and leadership qualities. Vanguard Truck Centers' mission is to lead the industry in consistently meeting or exceeding customer expectations in pursuit of profitable growth, while upholding values of integrity, ingenuity, people development, and excellence. The company operates full-service commercial truck centers across the United States, offering a diverse range of products and services.

Requirements

2 years of Service Advisor experience required
Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License
Ability to meet insurability requirements

Nice To Haves

Heavy duty truck experience preferred

Responsibilities

Exercise Vanguard established Processes and Procedures.
Initiate customer repair using the Certified Uptime Center process (JPRO).
Monitor customer repair process from initiation to close.
Manage customer communication including relaying initial diagnosis, estimates, repair approvals and timely status updates.
Manage internal / departmental communications to insure timely and smooth repair event.
Drive service sales by capitalizing on upsell opportunities.
Review Repair Order prior to close and notifying customer to insure accuracy and time and price alignment.
Communicate awareness of the Customer Experience Management survey (CEM).
Daily review of open repair orders with Service Manager as a part of the daily RO close process.
Participate in developmental and assigned training paths.
Maintain Vanguard customer service standards
Engagement in TEAM environment.
Keep work area clean and organized.
Communicate work place or process issues and provide resolution input.
Participate in Service Department meetings.
Assists with the flow of work in the service department.