service advisor

United Fidelity Bank • Bay, AR

19h • Onsite

About The Position

As a Service Advisor at AutoNation, you will be an integral part of a nationwide team that services 20,000 cars daily, focusing on building long-term customer loyalty. This role requires strong communication skills and automotive knowledge, utilizing leading-edge technology to identify and capitalize on selling opportunities that enhance vehicle safety for drivers. Working in state-of-the-art service departments, the Service Advisor acts as a crucial liaison between Service Technicians and customers. You will be actively involved in the service lane, explaining technician recommendations in clear, understandable language and suggesting up-sell opportunities to ensure customer vehicle safety. AutoNation is one of the largest automotive retailers in the United States, providing innovative products, exceptional services, and comprehensive solutions. With a vast network of dealerships, the company offers a wide range of new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is committed to making a positive difference through initiatives like DRV PNK, which has raised over $40 million for cancer-related causes. The company fosters a diverse, equitable, and inclusive workplace and encourages candidates from all backgrounds to apply, valuing innovation, teamwork, and a commitment to positive impact. As a Fortune 150 company, AutoNation is undergoing a significant multi-year digital transformation to revolutionize the automotive industry, prioritizing customers, coworkers, and communities.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees