Service Advisor

Kemna Auto Group • Algona, IA

11h

About The Position

We are looking for a friendly, organized, and customer-focused Service Advisor to join our team. This role is the main point of contact between our service department and customers, helping schedule appointments, communicate vehicle needs, and ensure an excellent service experience from start to finish.

Requirements

• Strong customer service and communication skills
• Comfortable using computers, software, and digital communication tools
• Organized, detail-oriented, and able to multitask
• Positive attitude and team-player mindset
• Valid driver’s license

Nice To Haves

• Previous automotive or service advisor experience preferred, but not required

Responsibilities

• Schedule service appointments and manage the daily service calendar
• Greet customers and provide exceptional customer service
• Listen to customer concerns and accurately document service needs
• Communicate repair recommendations, timelines, and costs
• Coordinate with technicians and parts department
• Keep customers updated on vehicle status
• Handle phone calls, texts, and emails in a professional manner
• Process repair orders and payments
• Maintain organized and accurate service records

Benefits

• Competitive pay
• Health benefits
• Paid time off
• Retirement plan options
• Ongoing training and support
• Family-oriented, team-focused work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees