Service Advisor

Tom Wood Inc.•Anderson, IN

About The Position

Tom Wood Honda is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values. At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally. A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity Opportunities to advance across multiple industries and locations A culture that values your contributions and celebrates success Comprehensive benefits designed to support you and your family

Requirements

Previous experience as an Automotive Service Advisor required
Strong understanding of automotive systems, maintenance, and repair processes
Exceptional communication and interpersonal skills
Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
Ability to multitask in a fast-paced environment while maintaining accuracy
Professional demeanor consistent with a luxury brand
Valid driver’s license with a clean driving record

Responsibilities

Provide a warm, professional, concierge-level greeting to every client
Listen actively to customer concerns and clearly explain service recommendations
Maintain consistent communication regarding repair status, timelines, and additional needs
Build lasting relationships to foster loyalty and repeat business
Accurately write repair orders reflecting customer concerns and technician findings
Collaborate with technicians and parts departments to ensure efficient workflow
Prepare precise cost estimates for repairs and maintenance services
Review completed work with customers and explain findings in an understandable manner
Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
Achieve service sales goals while maintaining transparency and trust
Promote dealership programs, warranties, and service packages