Service Advisor

Adams Chevrolet•Havre de Grace, MD

7h•Onsite

About The Position

As a Service Advisor, you will be responsible for managing the customer's experience in the service lane. This role serves as the primary point of contact for customers, requiring knowledge of product offerings, inventory needs, technician scheduling, and strong customer service skills. Responsibilities range from greeting vehicle owners to explaining the repair process. The position welcomes individuals new to the automotive industry but with prior experience in customer service, retail sales, the restaurant industry, or hospitality. Adams Chevrolet is a fast-growing, family-owned dealership that values its employees, offering ongoing training and rewarding effort through bonus and commission programs. The company aims to provide long-term job security and a positive work environment.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently