Automotive Service Advisor

Firkins CDJR•Bradenton, FL

20d

About The Position

We are currently seeking a Service Advisor to join our team and provide exceptional customer service to our clients. The ideal candidate will be responsible for managing customer inquiries, scheduling service appointments, and ensuring a seamless service experience for our clients. About Firkins: We are family owned and have been in business for over 70 years. We are located in Bradenton, Florida – just 10 minutes from award winning beaches! Customer Service is our number one priority. Our Service Department is currently expanding to better serve our community. If you are a customer-focused individual with a passion for the automotive industry, we encourage you to apply for the Service Advisor position and join our team. Up to $3000.00 Sign on bonus available

Requirements

High school diploma or equivalent required.
Previous experience in customer service or automotive industry preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Responsibilities

Greet customers and assist them with their service needs in a professional and friendly manner.
Listen to customer concerns and accurately document service requests.
Provide customers with accurate estimates for service work and explain the recommended services.
Schedule service appointments and coordinate with the service department to ensure timely completion of work.
Keep customers informed of the status of their vehicles and provide updates on any delays or additional work needed.
Stay up to date on product knowledge and industry trends to provide accurate information to customers.
Collaborate with service technicians and parts department to ensure a smooth service process for customers.