Service Advisor Reliable Chevrolet

Reliable Chevrolet Springfield-posted 3 days ago

Full-time

Springfield, MO

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Reliable Chevrolet Springfield is seeking a dedicated and skilled Service Advisor to join our team in Springfield, MO. This role requires a motivated individual who is passionate about automobiles and committed to delivering excellent customer service in a fast-paced automotive dealership environment. The ideal candidate will work rotating weekends (one Saturday per month, closed Sundays) and be integral to ensuring a seamless service experience for our customers.

Customer Service Excellence: Provide exceptional customer service by actively listening to customer concerns, addressing inquiries, and ensuring a seamless service experience.
Vehicle Diagnostics: Work closely with customers to accurately identify vehicle issues, providing detailed explanations and repair recommendations.
Service Coordination: Coordinate and schedule service appointments, ensuring efficient workflow in the service department. Collaborate with technicians to ensure the timely completion of repairs.
Documentation: Maintain accurate records of customer interactions, vehicle service history, and repair orders. Ensure all paperwork is complete, detailed, and compliant with dealership standards.
Upselling and Recommendations: Promote additional services and products based on customer needs, enhancing their vehicle's performance, safety, and longevity.

Experience: Previous experience as a Service Advisor in an automotive dealership is highly preferred.
Communication Skills: Excellent verbal and written communication skills are essential. Ability to explain complex technical issues to customers in an understandable manner.
Technical Knowledge: Basic understanding of automotive systems and components.
Customer Focus: Strong customer-centric approach, with a commitment to providing the highest level of customer satisfaction.
Team Player: Ability to work collaboratively with service technicians, parts department, and other colleagues to deliver exceptional service.
Computer Proficiency: Proficient in using automotive service software and basic computer applications.

ASE certification or similar technical credentials are a plus.

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