Service Advisor

Banner Chevrolet•New Orleans, LA

20h

About The Position

Join Banner Chevrolet as a Service Advisor, where you will be the primary point of contact between our customers and the service department. You will help ensure an exceptional customer experience by understanding clients' vehicle needs, coordinating service activities, and delivering clear communication throughout the service process. Banner Chevrolet is a trusted name in the automotive industry committed to delivering outstanding customer service and quality vehicles. Located in New Orleans, we pride ourselves on fostering a welcoming and professional environment where teamwork and customer satisfaction are our top priorities. Join our team and help us continue to build lasting relationships with our community by providing exceptional service every day.

Requirements

Previous experience as a service advisor or in a customer service role within the automotive industry is preferred.
Exceptional communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong organizational and problem-solving skills.
Proficiency with service management software and basic computer skills.
A genuine passion for customer service and automobiles.

Responsibilities

Greet customers promptly and courteously, assessing their service needs and providing expert advice.
Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity.
Communicate with customers regarding vehicle repairs, recommendations, and cost estimates.
Maintain accurate service records and paperwork in compliance with company policies.
Collaborate with technicians to track service progress and ensure timely completion.
Follow up with customers to ensure satisfaction and encourage repeat business.
Promote additional services and products to enhance customer experience and dealership revenue.