Service Advisor

Lithia & Driveway•Ramsey, NJ

37d•$56,630 - $154,512

About The Position

Prestige Lexus of Ramsey Prestige Lexus of Ramsey NOW HIRING Service Advisors! APPLY TODAY to join one of more than 300 Lithia & Driveway Dealerships nationwide representing over 30 manufacturers in 25 states! We offer industry-leading benefits, personal and professional growth opportunities, and a fantastic team to work with that you won’t find anywhere else.

Requirements

Previous Service Advisor experience preferred, Toyota/Lexus brand experience a plus
Excellent verbal and written communication skills
A team player who is focused on providing exemplary customer service.
Basic mechanical understanding of an automobile.
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
We are a drug free workplace.

Nice To Haves

Previous Service Advisor experience preferred, Toyota/Lexus brand experience a plus

Responsibilities

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Keeping customer informed of service specials, completion times and service expenses.