Toyota Service Advisor

Mills Auto Group•North Wilkesboro, NC

2d•Onsite

About The Position

The Toyota Service Advisor at Classic Toyota in North Wilkesboro, North Carolina is a Full Time, individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to Toyota vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.

Requirements

High school diploma or equivalent, some college or vocational training preferred
1+ years of customer service experience, preferably in the automotive industry
Excellent communication and interpersonal skills
Able to work in a fast-paced, team-oriented environment
Knowledge of Toyota vehicles and their service requirements is a plus
Must be able to stand, walk, and bend for extended periods of time
Must have a valid driver's license
Ability to pass a background check and drug screening

Nice To Haves

Knowledge of Toyota vehicles and their service requirements is a plus

Responsibilities

Greet customers and provide a friendly and welcoming atmosphere
Listen to customers' concerns and accurately document them
Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance
Communicate maintenance or repair recommendations and costs to customers
Schedule and coordinate service appointments with customers
Maintain accurate records of services, repairs, and customer interactions
Manage service technicians' schedules and ensure timely completion of repairs
Follow up with customers to ensure satisfaction and address any concerns
Handle customer complaints and escalate as necessary
Inform customers of additional services or promotions offered by the dealership
Stay up-to-date on Toyota products, services, and promotions
Maintain a clean and organized service reception area