Service Advisor - Jaguar Land Rover of Pompano Beach

United Fidelity Bank • Fort Lauderdale, FL

1d • Onsite

About The Position

As a Service Advisor, you will be part of a nationwide team servicing 20,000 cars a day, focusing on building customer loyalty. This role involves utilizing leading-edge technology and automotive knowledge to identify selling opportunities that enhance driver safety. Working in state-of-the-art service departments, the Service Advisor acts as a liaison between Service Technicians and customers, actively engaging in the service lane. You will be responsible for clearly explaining Service Technician recommendations to customers and suggesting up-sell opportunities to maintain vehicle safety. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. The company operates a network of dealerships nationwide, providing new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is a proud member of the Fortune 150 and is undergoing a multi-year digital transformation to revolutionize the automotive industry, prioritizing innovation, teamwork, and a positive impact on customers, coworkers, and communities.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior sales experience preferred but not required

Responsibilities

• Set, confirm and prepare for appointments with customers so they can have a great service experience
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
• Greet customers in a friendly manner when they arrive
• Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
• Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
• Produce repair orders for customers, including cost and time estimates, with full transparency
• Communicate frequently with technicians and parts associates to ensure timely completion of work
• Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
• Follow up with customers to ensure satisfaction
• Gain superior product knowledge to effectively help customers
• Provide an exceptional customer experience to drive loyalty

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED