Powersports - Service Advisor

Elway Powersports•Fort Collins, CO

23h

About The Position

Join us at Elway Powersports and be part of an organization that truly values its employees, where your growth and happiness matter. Together, we'll drive towards success while creating an environment where your potential is realized and your future is bright.

Requirements

Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service administrator
Above-average energy level
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Elway Powersports provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, and sex.

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and vehicle history
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each powersport unit throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers