Service Advisor - J. Allen Toyota

J. Allen Automotive • Gulfport, MS

3d

About The Position

ASM – Service Advisor We are seeking an experienced Service Advisor who is an expert in the art and science of customer service. This role is critical to delivering an exceptional guest experience by greeting customers, scheduling appointments, and serving as the liaison between customers and service technicians. If you can make customers feel welcomed, heard, and confident that their needs are being met, our dealership may be your next career home. Put your people skills to work with Allen Automotive and grow your career in a fast-paced, team-oriented environment.

Responsibilities

• Greet service department customers promptly and courteously
• Listen carefully to customer concerns and clearly communicate repair needs to technicians
• Upsell recommended maintenance and repairs using low-pressure, high-integrity methods
• Provide accurate repair and maintenance estimates
• Adhere to dealership policies regarding vehicle care and operation
• Follow up on each repair and keep customers informed of progress and timelines
• Sell and manage extended service contracts and warranties
• Inspect completed repairs to ensure quality and completeness
• Notify customers when vehicles are ready for pickup
• Review and explain all repairs and associated costs with customers
• Handle minor customer concerns and complaints professionally and efficiently
• Keep the Service Manager informed of all problems and potential issues
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Basic & Additional Life Insurance
• Accident & Critical Illness Insurance
• Short-Term Disability
• Paid Training
• Referral Program
• Paid Time Off (PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed