Service Advisor

Preston Chevrolet of Aberdeen•Aberdeen, MD

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About The Position

At Preston Chevrolet of Aberdeen, we don’t just service vehicles — we build long-term relationships rooted in trust, transparency, and exceptional care. We’re seeking a driven, detail-oriented, and customer-obsessed Service Advisor who thrives in a fast-paced environment and is passionate about delivering a world-class experience at every touchpoint. If you’re a strong communicator, a natural problem solver, and someone who takes pride in turning everyday service visits into memorable experiences — this opportunity is for you. Position Overview The Service Advisor serves as the primary liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending appropriate maintenance and repair solutions, coordinating workflow, and ensuring a seamless service experience from arrival to vehicle delivery. This is a performance-driven role ideal for someone who combines customer service excellence with sales confidence and operational precision. Why This Role Matters The Service Advisor is the backbone of our service department — the key connection between our customers and our technicians. Success in this role directly impacts customer loyalty, department profitability, and overall dealership growth. If you have Chevrolet experience, strong CDK knowledge, and a passion for delivering an outstanding customer experience, we want to hear from you. Apply today and take your career to the next level at Preston Chevrolet of Aberdeen.

Requirements

Minimum 1–2 years of customer service experience (automotive preferred)
Prior Service Advisor experience strongly preferred
Proven track record of meeting or exceeding sales and performance goals
Experience working in a high-volume, fast-paced dealership environment
Strong understanding of automotive systems and maintenance services
Ability to interpret technician recommendations and explain them clearly to customers
Familiarity with warranty processes and repair order documentation
Knowledge of manufacturer maintenance schedules
Exceptional verbal and written communication skills
Ability to build trust quickly with customers
Confident in presenting estimates and maintenance recommendations
Strong listening skills with attention to detail
Professional phone etiquette
Conflict resolution skills with a calm, solutions-focused mindset
Comfortable recommending maintenance and repair services
Ability to explain value without high-pressure tactics
Strong closing skills
Goal-oriented and performance-driven
Ability to maintain high average RO and effective labor rates
Commitment to maintaining excellent CSI scores
Strong multitasking ability
Excellent time management skills
Ability to prioritize tasks efficiently
Accurate documentation of repair orders
Proficiency with computers and dealership software systems
Attention to detail in estimates, invoicing, and approvals
Positive, team-first attitude
Professional appearance and demeanor
Reliable and punctual
Ability to remain composed under pressure
Self-motivated and proactive
Willingness to learn and grow within the organization
Valid driver’s license with clean driving record
Ability to stand and move throughout the service drive for extended periods
Flexibility to work Saturdays as needed
High school diploma or equivalent (college education a plus)