Service Advisor - Bellevue Subaru

Morrie's Auto Group • Bellevue, NE

2d • Onsite

About The Position

Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois, representing a comprehensive portfolio of top OEM brands. The company is driven to be the most trusted choice for both team members and customers, investing heavily in developing its people and committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture. The Service Advisor role involves greeting customers, understanding their vehicle problems, inspecting vehicles, securing agreement for repairs, advising on vehicle care, handling complaints, following up on repair orders, handling inquiries, delivering vehicles, and referring sales leads.

Requirements

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills

Nice To Haves

• CDK experience

Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

Benefits

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees