Service Advisor

Mullinax Ford Apopka•Apopka, FL

19d

About The Position

Mullinax Ford is seeking a Service Advisor to join our team!. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Family Owned and Operated Since 1970, Mullinax Ford has been a staple for Ford owners for generations. Join a team where unforgettable customer experiences start with unmatched talent. In addition to competitive pay and benefits, our employees are part of a family with opportunities to learn and develop in one of the fastest growing dealers in the US.

Requirements

High school diploma or equivalent
Past experience as a service advisor, assistant lane manager or service consultant
Ability to identify the problem quickly
Proven record of achieving exceptional customer satisfaction
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Positive, friendly attitude

Nice To Haves

Previous experience at a Ford dealership is a plus

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers