Service Advisor

Fox Auto Team•El Paso, TX

About The Position

Service Advisor – Automotive Fox Acura is looking for an experienced and customer-focused Service Advisor to join our team. If you have excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service put your people skills to work and apply now.

Requirements

Valid Driver License and clean driving record
Able to pass pre-employment screening
Previous experience in an automotive service advisor role or related customer service position a plus
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in using computer systems and software for scheduling and record-keeping

Responsibilities

Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up in a timely manner.
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Other tasks as needed