Service Advisor - Mercedes-Benz of Selma

MBS Auto LLC•Selma, TX

About The Position

KOLLECTIVE - Keys to success Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer’s expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success. ABOUT KOLLECTIVE is a new breed of automotive brand. We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas. MISSION STATEMENT Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do. Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle. We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference. In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.” As the Service consultant, you are responsible for assuring that every customer receives excellent maintenance and repair service.

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversees service orders and flow of Drive Lane.
Ensures that customers receive prompt, courteous, and effective service.
Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provides concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensures the daily inventory of technicians' time is consistently sold to service customers
Distributes work between technicians efficiently
Answers technical questions about vehicle problems, warranties, services, and repairs
Maintains Customer Success Index at or above company standards
Assists in diagnosing vehicle problems; order parts and tools as necessary
Oversees administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintains good working relationship with factory(s) and foster positive employee relations
Delivers an exceptional experience.
Manages the service process.
Greets customers and initiates repair orders.
Prospects and sells dealership services.
Coordinates work in progress.
Prepares for after-service delivery.
Delivers vehicles after service.
Adheres to established comeback and repeat repair processes.
Coordinates special parts orders and administers warranty policies.
Supports pre-delivery and delivery activities. resolves customer concerns and coordinates collision center repairs.